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Li-Sheng Technology Co., Ltd.
service@gametogo.io
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FAQ

FAQ

FAQ For GameToGo

Take a look at our most frequently asked questions should you encounter any issue during general use of your GameToGo. If you cannot find a solution here, or if you require further assistance, please reach out to our CS representative on our Fans page.
A designated agent will be assigned to assist you.

How do I use GameToGo on my Mac?

Plug GameToGo into your Mac. Then, press the Option (Alt) key during bootup. From there, an option of EFI Boot will appear. Choose it to enter Windows.

For those Mac computers with an Apple T2 chip, a security lock will pop up the first time you use GameToGo,

Please refer to the user manual to change your settings before use. 

 

Check the GameToGo User Manual for detailed instructions.

Can I use the same GameToGo on different Mac computers?

A GameToGo is designed for one use in same Mac at a time.

It is not recommended to use GameToGo on multiple devices.

However, if you want to use your GameToGo on different computers, fallow the instructions below.

  1. Backup your data to D:/Data. 
  2. Use Recovery.dmg GameToGo provided in D:/Data and found under macOS to reset your GameToGo.
  3. Plug GameToGo directly into another Mac as a new GameToGo.

My computer connectors are USB Type-C / Type-A. Can I still use GameToGo?

GameToGo supports both USB Type-C and Type-A, and will come with two cables: one for Type-C, and the other for Type-A. You can decide which one to use depending on the model of your Mac.

Can I use GameToGo as a normal USB flash drive?

Yes.

GameToGo provides a data hard drive disk with support for macOS and Windows.

Users can use GameToGo as a USB flash drive.

Can I use GameToGo on a non-Mac computer?

You can use GameToGo as a flash drive on a non-Mac computer.

However, please note that GameToGo is tailor-made for Mac computers.

GameToGo is compatible with non-Mac computers, but some drivers won’t be installed automatically. To gain access to the full feature suite of GameToGo, you may be required to install them manually.

Can GameToGo support an eGPU?

No. GameToGo cannot support an eGPU.

Will GameToGo have any heat dissipation problem?

GameToGo contains a physical disk drive, which can reach normal operating temperatures of up to 100℉ during prolonged use.

We encourage you to place GameToGo on room-temperature surfaces.

In the event that your GameToGo overheats due to poor heat dissipation, the operation will slow down, but the product will not be affected.

Purchase GameToGo

How do I return or repair GameToGo?

90 Days Money-Back Guarantee

If at the end of 90 days you’re not completely in love with your purchase, return it for a full refund.

No questions asked. In any condition.

It’s that simple with GameToGo. No hassle.

Contact us at service@gametogo.io if you have a problem with any of your purchase.

 


One Year Warranty

Within warranty for any defect, malfunction, even with the assistance of our C.S. and the product still doesn’t work the way it should, all you have to cover is the postage back to our company.

We will fix it and send GameToGo back for you.

 

The warranty does not cover a damage on appearance, an artificial damage, Windows system failure, or a computer virus.

How long will it take for me to receive my GameToGo after placing my order?

We ship GameToGo from Taiwan by international logistics. Normally, our customers receive their GameToGo within 10 days.

Do I need to pay additional shipping fees?

We always offer free shipping with no additional fees.

About Windows

GameToGo requires a Windows License to activate the Windows OS that it preloads.
We suggest you purchase a Windows License for GameToGo.

Can I reset or reinstall Windows?

Yes, you can reset or reinstall Windows.

GameToGo developed a tool for this purpose.

You can choose the Recovery.dmg file in D:\Data and reset GameToGo to its factory settings on your own.

 

Check the user manual for how to do this in details.

What version of Windows does the preloaded OS come with?

For your convenience, an English international version of Windows 10 is preloaded onto your GameToGo.

It supports key activation for both Home and Professional versions of Windows 10.

To activate other versions, please reach out to our CS team.

Can I update Windows?

Yes, you can update Windows normally.

 

GameToGo does not support upgrades to a different version, such as from Windows 8 to Windows 10.

It does not support an annual upgrade plan, such as from Window 10 version 1709 to 1803.

 

We adopt BootCamp technology from Apple, so as long as Apple still supports BootCamp, we will be able to support you.

We provide annual upgrades through the same software that we use for Windows.

Ask CS support or see the GameToGo User Manual for details.

Can I have other Windows version like Windows 7?

GameToGo only supports Windows 10 English Version.